AT&T DSL Internet Support Ticket

Internet upgrade snafu

Created By: stevegoad's Picture stevegoad Last Reply: stevegoad's Picture stevegoad
Priority Level: [Medium] Status: [Open]
Created: 3 years ago Last Updated: 3 years ago
Department: N/A Replies: 0

Had my ATT internet service repaired recently. Service tech (on 1st and 2nd outage repairs) says an upgrade from 1.5M to 3M or 6M is possible. Cable splicer (on 2nd outage repair) says yes, it can be done. Internet repair service rep says yes, it can be done. Sales originally said "within 24 hours". After 2 days, sales says "someone is working on it". Repeated calls (over 25 days) and sales still says "someone is working on it".
There doesn't appear to be any other number to call or way to resolve the impasse in the sales department.


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