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AT&T DSL Internet Complaint - ATT wants customers to switch to U-verse - ATT DLS VS U-VERSE
AT&T DSL Internet Complaint

AT&T DSL Internet Complaint

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ATT wants customers to switch to U-verse - ATT DLS VS U-VERSE


Aound July 1,2012 I started to investagate the idea of disconnecting my landline phone.I have been with ATT since 2008.Where I live their isnt a big choice of providers.I have had the regular problems with them like wrong billing amounts and customer service reps. lying too me(with I would catch them doing & would get credit on my bill) with is good for me! I wanted to drop my landline and just have DSL(Express).I need to lower my bills & quaiftly for a free cell phone(low income)with 250 mins.I talked with Att Retentions about my internet, the price & my landline which are connected together.Retentions told me that I can have DSL & Disconnect my landline.But that my internet price would go up 5 dollars a month(which is not a problem).Customer service rep last week also said that could me done. TODAY July 11,2012 Customer rep. is saying that once I disconnect the landline line,I have to go to U-verse.Get this>>> Retentions told me just ask for a conversion(she said nothing about u-verse) which I come to find out their is a up front fee of 149 dollars(100 modem 49 activation fee)
Why would I want U-verse with a upfront fee of 149 dollars?
I'm trying to lower my bills
ATT is wanting customers to switch to U-VERSE is not giving customers a choice to stay on DSL.If u are a new customer or u disconnect your landline, U have to apply for U-VERSE>>>>>REALLY UNFAIR!


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Comments


fjoe1957 says: (5 years ago)
 0
UPDATE....7/23/12
I now have stand a lone DSL with ATT
Thank u to ATT for listening to their customers !




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