AT&T DSL Internet Support Tickets All Reviews

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AT&T DSL Internet Reviews

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  • Internet upgrade snafu



    Had my ATT internet service repaired recently. Service tech (on 1st and 2nd outage repairs) says an upgrade from 1.5M to 3M or 6M is possible. Cable splicer (on 2nd outage repair) says yes, it can be done. Internet repair service rep says yes, it can be done. Sales originally said "within 24 hours". After 2 days, sales says "someone is working on it". Repeated calls (over 25 days) and sales still says "someone is working on it". There doesn't appear to be any other number to call or way to resolve the impasse in the sales department. More...
    (Internet - Sponsored by DIRECPATH)
  • Installation Problems



    1. Install changed to family room - not functional for me! All equipment is in my office - i.e., fax, medical alert. 2. Son gave me a Medical Alert kit. Doing install he left the double ended phone connection wire, and small phone attach plug -- where is the base? I need to have this connected for 911 emergency calls. 3. My neighbor complained to me why hasn't phone company done with the wires across the sidewalk - it's been over a month. 4. Sent letter, had 2nd installer come out - no results. More...
    (Repair Services)
  • Remote Access



    The company I am referring to was a long time AT&T customer. They had a fairly high bill, but it worked for them. The company I am speaking of moved locations. So, we verified that the DSL was turned on in the new building (we actually had two DSL lines turned on for some reason or another). We also had an AT&T tech come out and activate the phone lines. There were a few bad lines, but there was enough good cable to activate all of our necessary phones and faxes. Essentially, we just moved the set up we had from one location to another. We had to order a static IP so our remote... More...
    (Internet - Sponsored by DIRECPATH)
  • ATT losing my DSL order--twice!



    I ordered increased memory on my shared wireless devices, and DSL internet service, at the end of May. I was on the phone for over an hour, had to call 4 times, got dropped once, then finally, or so I thought, got the order in. My DSL modem arrived by overnight FedEX, but i couldnt gert it to work. Dreading having to deal with them on the phone again, I put it off. It turned out they never followed through on any part of the order. I spent 1 hour 45 minutes on the phone in early November, changed everything again, got a new turn-on date for the DSL. (The person on the phone told me my... More...
    (Internet - Sponsored by DIRECPATH)
  • slow internet speed



    A Nightmare! Recently, I have noticed that instead of getting 3.0 MPS I get sometimes less then 0.5. Youtube video do not start or it takes a minute for them to start playing 44 seconds or so and buffers forever. I called to AT@T Technical support. Of course, got no help. They must access remotely yours PC. Instead, they walk you through your internet over the phone. They have put my IE 10 to default, and I lost a safety search button for my Norton 360. I had to call to Norton technical support to restore that safety search button my browser. They blame slow speed on your PC . Another... More...
    (Delivery Services)
  • DSL light constantly blinking, half page load



    I recently purchased a new router since my old one stopped working and now evert time that I try and get on the Internet I get half of a page loaded if one loads at all, pictures missing, and reading is impossible because I have to constantly keep reloading the pages sometimes it takes me reloading a page 6 times and then everything will come up but once I move to a new page the same thing happens again, the lights are constantly blinking all the time surfing the web is impossible and doing homework is even worse I can even look at examples because of this and I have been with ATT for... More...
    (Internet - Sponsored by DIRECPATH)
  • Unacceptable Charges



    I called U-verse today to cancel my service and I was told that I would be charged a $70.00 cancellation because I had agreed to a verbal contract over the phone, which I never at any point and time agreed to. I spoke with a Randy Middleton who said he was a supervisor, he refused to remove the charges. I have been an AT&T customer for over 20 years this is totally unacceptable. I need someone to contact me asap. My account number is #107925886. Please contact me as soon as possible. More...
    (Cable TV)
  • AT&T ConnecTech Disconnect



    The service reference: AT&T partnership with ConnecTech The service promised: This service was promoted as being an upgrade from the technical assistance service provided through AT&T Internet DSL. AT&T internet services advised me that ConnecTech would be available 24-hours a day, 365 days a year to assist with technical problems of all types (including software and, when possible, hardware problems) that AT&T DSL technicians may not have the knowledge or expertise to resolve. ConnecTech service is being billed at $15.00/month beginning 12.04.2011 with a... More...
    (Internet - Sponsored by DIRECPATH)
  • Cancel My INTERNET!!!



    ATT has horrible customer service!!! Just today i have been on hold for over an hour without even speaking to anyone while trying to cancel my service through them!!!! Last time and several other times when i called in they have hung up on me and transferred me to the wrong department numerous times. Not to mention each transfer takes at least 15 minutes on hold. They charged me the wrong amount (48 dollars) for service for almost an entire year and it was suppose to cost 19.95. I had to spend hours upon hours on the phone with their customer service all to find out they never even fixed... More...
    (Internet - Sponsored by DIRECPATH)
  • Promotional rate never applied to bill



    I started DSL service w/ ATT in August of this year. When I signed up I agreed to a rate of $24 dollars a month. I got my first bill and the rate was double ($48). I called and they said to just pay the bill as the promotion takes a couple of billing cycles to kick in. I did and it is now month 5 at the $48 rate. I have called the company several times and no one at the company can verify my original agreed upon rate. They said they can transfer me to that rate now but I am out the difference ($24 x 5 months). I think this practice is deceptive and I want my account credited. More...
    (Internet - Sponsored by DIRECPATH)
  • installing McAfee



    Around Oct. 2, 2011 i spoke with a connectech rep. about my pc having vuneble virus. i was on the phone over 3 hours, on today, Oct. 5, i spoke with Jeremiah ID# JS477T who pleased me very much by solving my issue. Back on or about the 2nd i was told that i needed to upgrade my megbits from 1.5 to 3.0 to have protection & was told then everything was ok. Not so, on today i found out the software that i was paying $5 extra a month for was never installed. I don't think that was fair since everytime i call i'm told i'm a valued customer. i would like some type of incentive... More...
    (Internet - Sponsored by DIRECPATH)
  • Sale/Cust Ser



    Sept 21st I spent most of the day trying to opne a NEW/INTERNET account, because I am moving and there are 2 companies that handle my condo. I stoke to 3 representative, still by 6pm and 3 representative I still do not have an account No or price confirmation My Name is yvonne Dye address 2999 Point East Dr Aventura Fl 33160 786 4472164 email anestecia26@yahoo.comand want the $19.99 internet ONLY. Who and how can I get this transaction completed. Can you help me. IM EXTREMELY DISAPPOINTED!!! More...
    (Internet - Sponsored by DIRECPATH)
  • attdsl and poor customer services



    I have been a dsl customer and att as service provider sucks. I have never been so agervated with a company in my life. I get disconnected from your service, wich was your fault, then when I do try to get my service back, you say that I cant. I paid my bill by phone, then you take money from my account without my permission more than twice. I kept getting over charged but no one knows why and it never got fixed. when I do call, I get transferd place to place and get hung up on. of course I get promised that my call will be returned if it happen s, but it doesn't. the one time it did,... More...
    (Miscellaneous)
  • cancelled order after i got approved



    hi i applied on line for a cell phone with att. the rep assured me i was approved and told i dont need money down for my package. i asked her again are you sure because if not i would go to the sprint offers instead. i am currently with tmobile and very unhappy. my tmobile phone has no signal most of the time and i am paying 100.00 for only 10 gigs a month. after i reach my 10 gigs then my internet slows up to dial up speed which you should know is like molasses. if you cant give the correct info for a potential new customer who is willing to switch to att. then so be it then sprint... More...
    (Mobile Phones)
  • Not having Internet Service all the time



    I keep losing my internet connection. Not just once or twice a week, not even just once or twice a day. More like at least once or twice an hour maybe even more. When it happens it says that I have lost internet connection and ATT is trying to resolve the problem. Five minutes later it will say problem resolved please close your browser and restart to resolve this problem. Many times I lose it again before I get the browser down and back up so I have to repeat all that again It's impossible to get anything done when you spend most of your time closing down your browser then restarting... More...
    (Internet - Sponsored by DIRECPATH)
  • EMMA!!!! Fillipino Tech Wizard...



    Geeeeeeeeeeeeesh Thank God for EMMA!!! I could not get my internet up for nothing ...she did not say anything all the others said: ....from att tech support orange county california: I need to transfer you to customer service because I cant pull up your dry loop number in tech support only customer service can do that... ....from att customer service....I need to transfer you to tech support only they have the password you need to get your dry loop number... ....from att support services....we dont do or know the information you need to get your DSL internet working...you need to... More...
    (Repair Services)
  • Slow DSL speed



    I have had AT&T DSL internet service for over 5 years and until recently have been satisfied. I have their DSL Express service which is supposed to perform at 328 - 1500KBS. My service speed was consistently 1250 KBS until recently when I noticed downloads were taking longer than before. Using AT&T's own speed test I found my download speed had slowed to 500KBS. I called their tech support and went through the usual power it on, power it off, connect this cable, disconnect this cable until they said they needed to have a higher level of support check my line. They did and... More...
    (Cable TV)


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