AT&T DSL Internet Consumer Complaints All Reviews

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AT&T DSL Internet Reviews

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  • Installation

    Firstly getting a service representative for Oklahoma is impossible. You have to be transferred 4 or 5 times before you actually get to the right person. I moved to Ada, OK in December of 2014. I was told an installer would be here on 12/24/14 to install my internet. They never showed up until 12/29/14. The installer was Fred Grant. With no explanation of why they never came on 12/24 as I was originally told, he installed the internet. When he came to the door to give me paperwork, he told me that the Direct TV line that had been installed should have been buried underground as the... More...
    (Internet - Sponsored by DIRECPATH)
    khocanson's Picture   khocanson    1 Comments   Comments
  • Total Rip offs

    Customer service is horrible as well as the internet billing service. I have been hit with overdue charges every single month for these past 3 to 4 months. Each month they call me about my account. I call in and speak with someone about the balance they say I am overdue on, great, I unhappily pay that amount. They call me again the next month about my account to once again saying i am overdue on my payment. This time they say that i did not fully pay the amount of the previous month and some other crap they basically added on for their benefits. Please DO NOT get any service with at&t... More...
    (Internet - Sponsored by DIRECPATH)
    SayNoToATT's Picture   SayNoToATT    0 Comments   Comments
  • Poor customer service

    I spoke with customer representative on February 14, 2915 regarding a letter for $50.54 stating my serivce was to be cut off by 2/12/15 advise received my letter on 2/13/15 after the date at which point i did not have time to call as when I Finally did the office was close on 2/13/15. When finally speaking with representative on advise the letter and never getting an statement about the bill or email so I could call she placed me on hold to review with manager to see if they would reactive my account , when she came back in the online advising she would not be able. At the point I became... More...
    (Internet - Sponsored by DIRECPATH)
    Sheena85's Picture   Sheena85    0 Comments   Comments
  • rip-off re: internet speed

    I have been paying for high speed internet for over a year, lured into it in order to get a manageable bill. However, I learned last week--on a call responding to a whopping increase in my bill--that the modem they installed last year can't support the speed I was paying for. When I called back re: the fact that I was paying for speed the modem they installed can't support, CS rep Beth (#BH5554) and supervisor Theresa told me, after a 45 minutes conversation that they wouldn't make an adjustment for the year-long overcharge, as I should have known and called within 60 days.... More...
    (Internet - Sponsored by DIRECPATH)
    jamitche's Picture   jamitche    0 Comments   Comments
  • Worst Internet Service in the Southeastern USA

    I have had AT&T as my internet service provider for years, unfortunately because this is the only provider aside from Comcast in my area. (Comcast isn't any better) Every time there is a raindrop within 100 miles the DSL goes out, or a clap of thunder, a lightning strike a leaf falling from a tree, a dog barking, a vehicle with a loud muffler, or people yelling at each other the internet goes down. It is virtually impossible to get these people to help resolve issues because they know that they are the only service provider and as far as they are concerned "just deal with... More...
    askjack's Picture   askjack    0 Comments   Comments
  • trash internet

    This internet is complete trash, cuts out so there is absolutely no service at night. It gets to the point that I consider a dial-up connection to be better. Have had hour long time-periods where the internet simply doesn't work and occurs every night from about 11pm until around 6am. This is a terrible product and the company does not supply what is being paid for. I have changed companies and will never be using AT&T again. More...
    (Internet - Sponsored by DIRECPATH)
    Nonary's Picture   Nonary    2 Comments   Comments
  • AT&T

    On a fixed social security income At&t increased my bill from 14.95 a month dsl to 41.00 in one fell swoop.When I called about it the operator stated that At&t is forcing out DSL customers in favor of it's new Uverse internet and would I like to sign up for Uverse at 39.00 a month plus 30 dollars for phone plus 100 dollar fee for modem plus 100 dollar fee for installation. I said "no thank you very much."I have 3 dsl modems for them already.My bill was a manageable 36.00 a month with elder/disabled credits through lifelink/ they want 69.00 or the current... More...
    (Internet - Sponsored by DIRECPATH)
    rb8jo's Picture   rb8jo    1 Comments   Comments
  • Slow DSL

    I started with AT&T's 3.0 Mbps plan, then upgraded to the 6.0 Extreme. The most I've ever got on a speed test was 3.2 Mbps download speed. Nearly every day I have to unplug the AT&T router, unplug my wireless network router to re-set them like AT&T's support people advise you to do. My wireless router is a Netgear 600 Mbps I purchased recently at Best Buy. I cannot watch a movie on Netflix because the DSL at night goes down to 1.2 Mbps. An AT&T repair guy came out after I called AT&T and told them I was canceling my DSL, but he said the main connection for... More...
    (Internet - Sponsored by DIRECPATH)
    LarryV50's Picture   LarryV50    1 Comments   Comments

    I signed up for At&t internet service on Dec 5,2013 after I switched to Direct TV because my Direct TV salesman stated that AT&T internet was the only internet provider that worked properly with Direct TV. I have had at least 5 technichians out to fix internet issues, hours of phone calls to tech support and 3 modems. My first bill was 186.30, 87.30 for a modem, 49.00 instilattion and 29.95 service. I started calling customer service on 1/17/14 @ 1630 and was put on hold for 15mins to speak with a supervisor, I was disconected. I called back and was transfered to another department,... More...
    (Internet - Sponsored by DIRECPATH)
    hhobbs's Picture   hhobbs    0 Comments   Comments

    I try, I really do. I've been so loyal to AT&T since dial up! Each year that passes by, the internet gets more expensive and the quality just gets crappier! The techs telling me to reset the modem is the most amateur assistance/advice EVER. Who doesn't know that? It simply just doesn't help. I went from slow connections to almost NO connections. These past 2 years, my internet has been disconnecting every so OFTEN. Today, I'm pulling my last strand of hair for being loyal. My internet has been disconnecting every 2-5 minutes today. This review has been copied and... More...
    (Internet - Sponsored by DIRECPATH)
    jjoo's Picture   jjoo    0 Comments   Comments
  • Billing and turning off service

    I had been a loyal customer for 3 yrs during that 3 yrs I have had several calls with AT&T billing about overcharging me almost every 3 months .Then on Sept 30th I called to have my service shut off as of the 1st of October,I got a bill for October even though my service had been requested to be shut off and they Overdrew my bank account taking out money that they were not entitled to then was then told there was no request even taken for that shut off and the service got shut off on the sixth which I was being charged for they said that day they fixed it until today when I received... More...
    (Internet - Sponsored by DIRECPATH)
    Caryn's Picture   Caryn    0 Comments   Comments
  • AT&T and Direct TV

    I have had AT@T U-verse services in another state. I moved to Oklahoma 10 months ago and they encouraged me to use Direct TV as a substitute service for television services. They stated that I would get one bill and get a discount on my services. It has been a nightmare. I changed services to reduce my bill. I lost 140 channels and reduced my bill by one whole dollar. I am told by Direct that the lowest I can get my bill is 54.00. They state a lower price but by the time they finish adding on all of the miscellaneous charges it is 54.00 ....unless I want a more expensive service that will... More...
    adams1166's Picture   adams1166    0 Comments   Comments
  • AT&T allows account hijacking

    On multiple occasions, AT&T has changed the service for businesses I work with without permission from the business. The business's internet will go out or they will notice an increase in their bill they did not authorize. When they call-in, AT&T will say that a 3rd party marketing company made the change or they will give the name of someone who does not work for the company and who is often not known by the company. Evidentally, you can just call AT&T and give them an address and, if you get the right person, they will change the service for that address. AT&T is the... More...
    (Internet - Sponsored by DIRECPATH)
    redluck's Picture   redluck    0 Comments   Comments
  • Modem goes in and out (Red light of death)

    I'm getting sick and fed up with AT&T high speed Internet service. Modem goes in and out. You call customer service and all they tell you is use this use that try do this. It never works. they these things just get you off the phone. The whole service is joke. AT&T has change over the years. It very sad that when Internet goes in and out. I have to use my data network from my smartphone whenever I am busy on it because I use the wifi so I don't have to use my data network. AT&T saids it big company well it not it sucks. AT&T better get their act together. Over... More...
    (Internet - Sponsored by DIRECPATH)
    Rh17's Picture   Rh17    0 Comments   Comments
  • Still Waiting

    Made the switch to ATT internet (in theory). The box arrives with a sheet that says at the top "March 18 @ 8 PM." So I try to set it up on the 19th. Nothing. I call. 10 minute wait to even get to a rep. His accent is so thick and the background noise so loud you can barely hear. Give him my account numbers -- literally reading from the sheet. "That account doesn't exist." I repeat it -- THEIR documentation. Same thing. The ATT answer? Wait a few days and see if maybe service starts. WHAT? The billing dept. definitely has my info, I'm paying for this, but you... More...
    (Internet - Sponsored by DIRECPATH)
    YorkDL's Picture   YorkDL    0 Comments   Comments
  • Customer service TERRIBLE!! and DSL is SLOW

    I have been with AT&T for about 7 years and never EVER did I hear anyone getting charged OVER for HOME internet. For the past 5 months I have been overcharged for my home internet. My bill came anywhere from $70 - $100 I also have cellphone with them dont have problems with that but the DSL side of At&T is just Terrible. When ever I called about a problem with billing or the slow speed. I have been transferred over from one person to the next 4-8 times a call. When I called to cancel my service i was transferred over about 9 times. It was a terrible experience the way they treat... More...
    (Internet - Sponsored by DIRECPATH)
    ElmaH's Picture   ElmaH    0 Comments   Comments
  • AT&T

    We signed up for AT&T phone and internet in August 2012, but after ordering we canceled the next day thinking we would stick would comcast. Three weeks later an AT&T tech came to our home and mad some changes to the phone box outside and we received the new u-verse modem the next day. We had to call Comcast to change was AT&T did. It took 2 months for AT&T to get their heads out of their asses and send us a return label. Now AT&T sends us a bill for $188 for service we never used and they say they have no record of UPS returning the modem. More...
    (Internet - Sponsored by DIRECPATH)
    Bosco1966's Picture   Bosco1966    0 Comments   Comments
  • Worst customer service and internet speed ever

    I have faced the worst dsl customer service ever, not once but always. When I took dsl service the customer care person assisted me in selecting a plan. She guided me wrong. She told that I will be charged 14.95$ a month as I already have wireless with at&t and If i do not order a modem I will not be in any contract. They told me speed upto 6mbps but provided less than 1.5mbps. I was charged 19.95$ and when I talked to customer care they told me that you need to have a phone connection for 14.95$ price that contradicts the statement of previous customer care person. I am not bothered... More...
    (Internet - Sponsored by DIRECPATH)
    gurdee's Picture   gurdee    0 Comments   Comments
  • AWFUL customer service, sub-par products.

    Nothing about AT&t "high speed" internet is fast. Not the customer support, and definitely not the internet service. We had AT&T dsl for 4 years because it was cheap, and we recently moved just a few blocks west of where we have been living, and thought it would be relatively simple to move service to our new apartment. Apparently not. We spent the week before our move talking in circles in different customer support phone and chat conversations. We were told they could NOT provide service at our new address. We were told they COULD provide service at our new... More...
    (Internet - Sponsored by DIRECPATH)
    daverdinj's Picture   daverdinj    1 Comments   Comments
  • Worst customer service

    Terrible customer service. Internet has been down numerous times and consequently, we have called AT&T many times -- their customer service is the worst. Regret the days that I have to call them. Have to wait minimum of 30-40 minutes on hold EACH time. When I finally reach them, they say I have 15 MBPS, when its actually no more than 2 or 3 mbps. Ridiculous. Just had a representative come to my house, say he was fixing the internet, worked for 30-40 minutes, and then just left without explaining anything. The Internet is down again. Pathetic service. More...
    (Internet - Sponsored by DIRECPATH)
    jasonw00's Picture   jasonw00    0 Comments   Comments
  • ATT wants customers to switch to U-verse

    Aound July 1,2012 I started to investagate the idea of disconnecting my landline phone.I have been with ATT since 2008.Where I live their isnt a big choice of providers.I have had the regular problems with them like wrong billing amounts and customer service reps. lying too me(with I would catch them doing & would get credit on my bill) with is good for me! I wanted to drop my landline and just have DSL(Express).I need to lower my bills & quaiftly for a free cell phone(low income)with 250 mins.I talked with Att Retentions about my internet, the price & my landline which are... More...
    (Internet - Sponsored by DIRECPATH)
    fjoe1957's Picture   fjoe1957    1 Comments   Comments
  • ATT misleads and waste time of loyal customers

    Do not speak with Casey, Karn or live chat with Ashley at ATT! In my opinion they are all incompetent. What an absolute waste of time!!! Have been with ATT for a very long time. My current contract is about to end and I wanted to rollover my acct. Tried calling and was put on hold for over 18 minutes. Gave up and tried emailing directly. Never received a response. Saw ATT "Live Chat" and asked if I could be helped. Was assured I could rollover my account if I filled out another application and credit check. 67 minutes. Received emails acknowledging my application.... More...
    (Internet - Sponsored by DIRECPATH)
    PointTaken's Picture   PointTaken    0 Comments   Comments
  • AT&T the worst service ever!

    STOP AT&T! Share this if you have/had service from AT&T and they ripped you off! Overbilling, bad service/no service, technician doesnt show up, supervisor laughs in your face, etc. Their terms and conditions even doesnt contain anything about what happens if you dont have service or you have bad service. The whole BS is all about you have to pay. Warn your friends and family not to have their insane %u201Eservice%u201D. Forward this to people who can change the laws and make it stricter for companies like AT&T! If nobody will buy their service they will go bankrupcy instead of... More...
    (Internet - Sponsored by DIRECPATH)
    ATTripoff's Picture   ATTripoff    1 Comments   Comments
  • Att home service n Uverse service

    Have been an SBC / ATT customer for over 17 yrs. Have had analog home phone and DSL internet for this long with minimal problems. When I was trying to get their advertised specials they did not disclose all the information. They only told me enough to get me to switch over without giving me all the details and information. About the additiona fees, about not willing to combine certain services because they are doing away with them eventually charging the consumer more money. Now i have two sparate bills for home phone and internet. they cannot combine the two because one is analog... More...
    (Internet - Sponsored by DIRECPATH)
  • Loosing connection and my patience!

    So as with the majority of reviews on here, i too have lost connection more times then i can count. i am so fed up with rebooting my router its not even funny. Then when you call AT&T they say they could check the outside but i would have to pay a ridiculous fee to have someone check the inside, which we did. Of course that didn't help, because i am still having issues. I have a friend who "borrows" internet from someone in the neighborhood and her service works way better than AT&T if that tell you anything. I am seriously considering switching to Insight, not only... More...
    (Internet - Sponsored by DIRECPATH)
    liebling1985's Picture   liebling1985    0 Comments   Comments
  • At&t DSL service is the worst, don't get it!!

    I have an account with them for the past year and a half, and in all this time I have to reboot the connection every 5-10 minutes, meaning I loose connection, i have called technical support and after hours they say they cant help me because is not something they can repair from their office, so they will have to come to inspect outside my apartment (which i have no control or anything to do with it) but they will change me $110 dollars which is the fee for WHAT EXACTLY??? only to come to check if THEIR wires are defective not even inside my house... well Im not willing to pay them form... More...
    (Repair Services)
    5656's Picture   5656    0 Comments   Comments

    Just like the majority of complaints, I too had the worst experience ever with AT&T. Fedup with TRYING to straighten the problems out with the custer service agents, I finally filed complaints with the Better Business Bureau. Within two days, I was contacted by AT&T in Atlanta where corporate headquarters are located. Less than three weeks later I received my first resolution to my satisfaction in the way of a refund for overcharges for Unlimited LD call plan/U-Verse internet. I wanted telephone service at $35 a mo. but the service agent recommended I also take the internet special... More...
    (Internet - Sponsored by DIRECPATH)

    We had ATT DSL Service. The service was very slow and no functional. We complained to ATT and they said we can upgrade from basic to a "super fast" service. The rate would go up to $38/month plus we needed to buy a $106 modem. Service was frequently interrupted by "lost connection restart your browser" messages (approx every 20 min). This month the bill went up to $55 per month!!!! We called and ATT said, "Oh, that rate was for 6 month only". We asked, we did not know this and why did we buy a new modem? ATT REPLY, "SORRY THERE IS NOTHING WE CAN DO... More...
    (Internet - Sponsored by DIRECPATH)
    lestaab's Picture   lestaab    1 Comments   Comments
  • AT&T U-Verse

    ATT is really bad when you are more than 4,000 feet away from the tower, according to the technial suppervisor that i talked to last night, the other thing that i really hate about att is that they still run through phone lines compared to other companies using cable, i have called technical support so many times about my internet issues that they are saying you should cancel because you would never get the right amount of speed for your area, but their service over the phone is pretty good i must admit that but everything else sucks about them More...
    (Internet - Sponsored by DIRECPATH)
    bshahrooz's Picture   bshahrooz    0 Comments   Comments
  • dsl

    I purchased Internet thru AT&T since it gave me a discount on my directtv bill and they said it was 6Mbps for $25/month, when I started using it, I knew there must be a mistake. I looked it up and they gave the basic internet with TOP speed of 700Kbps, for $20/month. the other internet options arent even available yet...I really hope theyre happy with screwing their customers over, I'll never use them again, once I find a good replacement, theyre gone. More...
    (Internet - Sponsored by DIRECPATH)
    cdebarr102498's Picture   cdebarr102498    0 Comments   Comments
  • They Suck

    The entire process with att sucked, I thought with DSL we'd get a reliable speed of internet but it slowed down. Any way in June of 2011 I moved. I paid the last bill and asked them if there was anything else that I owed them (also keep in mind that I have online billing.) They said that there was nothing that I owed. 4-5 months later I get random cryptic calls from people refusing to say who they are and asking for my information which I refuse to give them. It turns out this number is a credit company and ATT has put me into collections and is ruining my credit for a supposed bill... More...
    (Internet - Sponsored by DIRECPATH)
    ZuriB's Picture   ZuriB    1 Comments   Comments
  • ATT

    I called ATT in regards to billing, was on hold for 70 minutes, cut off twice, and transferred to the wrong department. They lost an electronic payment that I made through my credit union. They are over charging me for my DSL service. I have my credit union statements to prove I do not owe them what they say I owe them. I have never experienced such rotten service for a huge corporation. Something should be done about this. I filed a complaint with the FCC. More...
    tinadkuper's Picture   tinadkuper    0 Comments   Comments
  • AT&T ConnecTech Disconnect

    The service reference: AT&T partnership with ConnecTech The service promised: This service was promoted as being an upgrade from the technical assistance service provided through AT&T Internet DSL. AT&T internet services advised me that ConnecTech would be available 24-hours a day, 365 days a year to assist with technical problems of all types (including software and, when possible, hardware problems) that AT&T DSL technicians may not have the knowledge or expertise to resolve. ConnecTech service is being billed at $15.00/month beginning 12.04.2011 with a caveat... More...
    (Internet - Sponsored by DIRECPATH)
    jeffalien's Picture   jeffalien    0 Comments   Comments
  • I tried to stop you guys...

    I was a customer of ATT for 2 years, having a dsl line with no telephone. One day we get a box in the mail addressed to the neighbor but my address. I googled the package address and determined it was a U-verse install kit. So I brought it over to the neighbor, told him to call to let them now of the error, and even called myself. Sure enough, 1 week later the tech shows up to install. Luckily he hadn't touched anything , so we sent him on his way, and he said he would let his people know of the mistake. 30 minutes later my internet goes out. After a few phone calls over the... More...
    (Internet - Sponsored by DIRECPATH)
    siriusamory's Picture   siriusamory    0 Comments   Comments

    ATT has horrible customer service!!! Just today i have been on hold for over an hour without even speaking to anyone while trying to cancel my service through them!!!! Last time and several other times when i called in they have hung up on me and transferred me to the wrong department numerous times. Not to mention each transfer takes at least 15 minutes on hold. They charged me the wrong amount (48 dollars) for service for almost an entire year and it was suppose to cost 19.95. I had to spend hours upon hours on the phone with their customer service all to find out they never even fixed... More...
    (Internet - Sponsored by DIRECPATH)
    jecca54's Picture   jecca54    0 Comments   Comments
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